Skip to main content

Privacy Policy

1. Introduction

Ox Injury & Rehabilitation (referred to as “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect any information that you provide to us when you use our website (https://oxninjuryrehabilitation.co.uk). Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, and any other details you provide when booking appointments or contacting us through the website.
  • Non-personal Information: Technical data such as IP address, browser type, device type, referral source, and how you interact with the website.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (such as Google Analytics, Tag Manager, and Facebook Pixel) to track user interactions and improve the experience.

3. How We Use Your Information

We may use your personal data for the following purposes:

  • To process appointment bookings and communicate with you regarding our services.
  • To improve our website and enhance the user experience.
  • For marketing purposes, including targeted advertising via Google Ads and Facebook Pixel.
  • To monitor and analyze website traffic and user behavior using Google Analytics and Tag Manager.

4. Marketing and Advertising

We use Google Ads and Facebook Pixel to deliver personalized ads based on your browsing habits. These services may collect data about your activity on our website and across the web. This data helps us tailor our advertisements to suit your preferences.

You can control how Google serves you ads through the Google Ad Settings. Similarly, you can manage your preferences for Facebook ads by visiting the Facebook Ad Preferences.

5. Use of Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to:

  • Understand and save user preferences for future visits.
  • Compile aggregate data about site traffic and site interaction using tools like Google Analytics to offer better site experiences in the future.

You can choose to disable cookies through your browser settings, but doing so may affect your ability to use some parts of our website.

6. Data Sharing and Third Parties

We may share your data with third-party service providers to help us analyze website traffic and provide targeted advertising. The third-party providers we work with include:

  • Google Analytics: To collect and analyze non-personal data about how visitors interact with our website.
  • Google Tag Manager: To manage tracking tags on the website efficiently.
  • Google Ads: For advertising and marketing purposes.
  • Facebook Pixel: For targeted advertising and audience analysis.

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described in this policy or as required by law.

7. Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this policy. We may retain your data for a longer period if required by law.

8. Data Security

We are committed to ensuring that your information is secure. We take appropriate measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee its absolute security.

9. Your Rights

You have the following rights in relation to your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can ask us to correct any inaccurate information.
  • Deletion: You can request that we delete your personal data.
  • Objection: You can object to the processing of your data for marketing purposes.

If you would like to exercise any of these rights, please contact us at [insert contact information].

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please check this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this privacy policy or your personal data, please contact us at:

  • Email: chris@oxninjuryrehabilitation.co.uk
  • Phone: +44 7929 232080
  • Address: Unit 2,
    Chasewood Business Centre
    Heath Hayes
    Staffordshire
    WS12 3XR